At Venraco, we understand that sometimes plans change and you may need to cancel your order. We strive to make the cancellation process as easy and convenient as possible for our customers. Our cancellation policy is outlined below.
Cancellation By The Customer
If you would like to cancel your order, please contact our customer service team at [email protected] as soon as possible. If your order has not yet been processed or shipped, we may be able to cancel it for you.
Please note that we have a strict cut-off time of 11:30 PM on business days (Monday – Saturday) for processing orders. If you contact us after this cut-off time, your order may already be in the process of being shipped and we may not be able to cancel it.
If your order has already been shipped, you will need to follow our return policy and return the item for a refund. Please note that shipping fees are non-refundable and the customer is responsible for the cost of returning the item.
Cancellation by Venraco
In rare cases, we may need to cancel an order on our end. This may occur if the item is out of stock or if there is an issue with the item that prevents us from fulfilling the order.
If we need to cancel your order, we will contact you as soon as possible to let you know. We will also issue a refund for the full purchase amount, including shipping fees if applicable, in the original payment method used to make the purchase.
Cancellation of Pre-Orders
If you have pre-ordered an item and would like to cancel your pre-order, please contact our customer service team at [email protected] as soon as possible. If the item has not yet been released, we may be able to cancel your pre-order and issue a refund.
If the item has already been released, our standard cancellation policy will apply. Please see above for more information on cancellation by the customer and cancellation by Venraco.
Conclusion
At Venraco, we strive to provide our customers with the best possible shopping experience. We understand that sometimes plans change and you may need to cancel your order. Our cancellation policy is designed to be fair and reasonable for both our customers and our business.
If you have any questions or concerns about our cancellation policy, please do not hesitate to contact our customer service team at [email protected]. We are always happy to assist you.