At Venraco, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, we offer a 30-day return policy for most items.
Returns
If you would like to return an item, please contact our customer service team at [email protected] to initiate the return process. You must contact us within 30 days of receiving your item to be eligible for a return.
Please note that some items, such as personalized or customized items, may not be eligible for return. Additionally, some items, such as perishable goods, may not be eligible for return for health and safety reasons.
To be eligible for a return, the item must be in its original condition and packaging. It must also be unused and have all of its original tags and labels attached.
Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If your item is approved for return, we will process your refund within 4-10 business days.
Refunds
We offer refunds for eligible items in the original payment method used to make the purchase. The time it takes for your refund to be reflected in your account will depend on your payment method and financial institution.
Please note that shipping fees are non-refundable. If you received free shipping on your original purchase, we will deduct the shipping fee from your refund amount.
Exchanges
At this time, we do not offer direct exchanges for items. If you would like to exchange an item, please follow our return process and place a new order for the desired item.
Damaged or Defective Items
If you received a damaged or defective item, please contact our customer service team at [email protected] within 7 days of receiving your item. We will work with you to resolve the issue as quickly as possible. Please include photos of the damaged or defective item in your email to help us better understand the issue.
Shipping
The customer is responsible for shipping costs for returning the item. We recommend using a trackable shipping method to ensure that your item is safely delivered to us. We are not responsible for lost or damaged returns.
If you are returning an item because of an error on our part, such as sending the wrong item, we will cover the shipping costs for the return.
Please note that we currently only ship within the United States.
Conclusion
At Venraco, we are committed to providing our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy for most items. We also strive to make the return process as easy and convenient as possible.
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team at [email protected]. We are always happy to assist you.